Our Policies

Privacy Policy

Effective Date: July 01, 2026

Introduction

Velantis Security (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, or use our security services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Company Name (where applicable)
  • Property or Service Location
  • Information submitted through our contact forms, quote requests, or enquiries

Technical Information

We may automatically collect certain technical information, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

How We Use Your Information

We may use your personal information to:

  • Respond to your enquiries and quote requests.
  • Deliver and manage our security services.
  • Contact you regarding appointments, enquiries, or service updates.
  • Improve our website, services, and customer experience.
  • Maintain the security and functionality of our website.
  • Comply with applicable legal and regulatory obligations.
  • Detect, investigate, and prevent fraud or misuse of our services.

Our Security Services

The information you provide may be used in connection with the following services:

  • Static Guarding
  • Mobile Patrol
  • Concierge Security
  • Crowd Control
  • Asset Protection & Loss Prevention
  • Security System Installation & Monitoring

We only collect information that is reasonably necessary to provide these services effectively.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance.
  • Remember your preferences.
  • Analyse website traffic and visitor behaviour.
  • Enhance your browsing experience.

You may disable cookies through your browser settings at any time. However, doing so may affect certain website features and functionality.

Analytics

We may use third-party analytics services, such as Google Analytics, to better understand how visitors interact with our website.

These services may collect anonymous information, including:

  • Pages visited
  • Time spent on the website
  • Device type
  • Browser information
  • General geographic location

This information is used solely to improve our website and the services we provide.

How We Protect Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although we take reasonable steps to protect your information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared when necessary:

  • With trusted service providers assisting our business operations.
  • To comply with legal obligations or government requests.
  • To protect our legal rights or property.
  • To investigate suspected fraud or security incidents.
  • Where disclosure is required under Australian law.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services.
  • Meet legal and regulatory obligations.
  • Resolve disputes.
  • Maintain appropriate business records.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Your Rights

Subject to applicable Australian privacy laws, you may request to:

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Update your personal details.
  • Request deletion of your personal information where legally permitted.

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

Any updates will be published on this page together with a revised Effective Date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions regarding this Privacy Policy or the way we collect, use, or protect your personal information, please contact us using the details below.

Velantis Security

Email Addresses
Phone Numbers
  • 0432 340 070
  • 0422 167 130
  • 0423 410 551
Business Address

Sydney, Australia